Terms and Conditions

Below we list the current Terms and Conditions:

• To book this service, a maximum of fifteen days' notice is required prior to the event date.
• To confirm your service, a 50% deposit is required, and the remaining 50% can be paid one week before the date. of the proposal.
• If the proposal is made within 5 days, full payment is required.
• In the event of cancellation or if weather conditions prevent the event from taking place, no refund will be issued. We will offer to reschedule the event (subject to availability).
• Payment can be by bank transfer and/or cash, as required.
• Once the advance payment is made, your service is confirmed and logistics begin.
• If the proposal is made in the Cancun area, there is no freight charge. If the proposal is held outside of Cancun, the cost will depend on the area where the proposal will take place.
• If the proposal takes place at a private location, the rental fee will be required; therefore, these costs are not included in our customized packages.
• The cost of additional permits such as ZOFEMAT (if required) will be the client's responsibility.
• Service times will depend on the location where the proposal will take place. You can verify this with the Coordinator who is handling your request.
• Prices apply to Cancun. If you require a different location, please contact your Coordinator for an independent quote.
• If you have any allergies, please notify your Coordinator so they can take the necessary precautions.